快速电话咨询
我们的快速电话咨询服务是一个 15分钟的电话会议 咨询师.
During the session, 咨询师 can help you with quick questions such as:
- 当然深思熟虑
- 转帐信息,IGETC/CSU查询
- 副学士学位和证书信息
- Brief Assistance with various forms/petitions, such as AP credit, Reduced Course Load, 同时入学、复读等.
- 重要的注册截止日期
- 先决条件许可. If you are using a non-PCC transcript, please email your 非官方记录到counseling@pasadena.并在。edu中记下你的PCC ID号和名字 主题. 在预约前做这个吗 so your counselor has access to your 非官方的成绩单 (when printing from your college portal, change your printer to PDF to save as an electronic copy or scan your unofficial transcript as a PDF). 不想再等了? 你也可以使用我们的 先决条件许可的在线表格.
- Clarification of college policies and procedures
- Information about campus support resources and/or programs
- Abbreviated Educational Plan (for registration purpose only)
-
毕业请愿书 & PCC完成(无非PCC成绩单)
快速电话咨询不适用于:
During the 快速电话咨询 call, if you have questions that need more than 15分钟,你 会被转介到咨询预约吗. 这些例子有:
- 非pcc学分的成绩单评估
- 全面的教育计划
- Academic warning (formerly probation) and/or Reinstatement 后 dismissal
- 毕业请愿书 (if you have non-PCC transcripts, 在线咨询 可协助您处理此要求)
- 学业续期(在线咨询 可协助您处理此要求)
-
专业/职业探索
如何使用快速电话咨询
快速电话咨询 任命s (15 minute) are available throughout the week 经转介 虚拟支持中心,你的 成功的教练,或咨询服务台 (左). Follow the steps below to get support M-F from 9am - 5pm (may close if we get to 我们的能力).
Process for making an Express Phone Appointment:
- 你需要访问PCC连接.
- 没有访问权限? 使用我们的联系咨询师 网上咨询服务 (使用准学生表格选项).
- OR reapply to activate your LancerPoint/PCC连接 account. Once you are admitted, wait overnight for account activation, then go to step 2.
- 登录虚拟支持中心(VSC)
- VSC 工作人员 will assist you with getting a 15 or 45 minute 任命 referral based 根据你的需要.
- 检查您的PCC电子邮件转介邮件. 使用“书现在" link in the email to open PCC连接 to schedule your 任命 (首选缩放/视频预约)
*Zoom/video 任命s - best when on a computer or laptop but can also be used 仅用于电话语音功能. The zoom link is listed on your 主题 in 您的预约确认邮件.
**Phone 任命s - please add your phone number to the description box. 这 option has more missed 任命s because of phone issues (wrong number, etc.)
Sign-in to Speak to Virtual 支持 Center 工作人员 to Request for 咨询 Referral
Prepare for 你r 快速电话咨询 Appointment
- If you have credits from another college, please email your unofficial record to counseling@helznguyen.com and note your PCC ID# and name in the 主题. 在预约前做这个吗 so your counselor has access to your 非官方的成绩单 (when printing from your college portal, change your printer to PDF to save as an electronic copy or scan your unofficial transcript as a PDF).
- Zoom/video 任命s (preferred to enhance your 任命 experience):
- 你r 任命 zoom link may be found in your counseling 任命 confirmation email (in the 主题) sent to your PCC email shortly 后 scheduling your 任命.
- Copy the zoom link and paste into a web browser. 你会被送到一个虚拟的等候区 房间. 你r counselor will admit you in the virtual meeting 房间 at the time of your 任命.
- 您的预约将使用音频 & video. 请先测试这些功能 任命 to make sure both (or at least audio) are working.
- 电话预约:
- 你r counselor will call you at the phone number you listed in the description box (当你预约时).
- Calls may appear as a private number, No Caller ID, or from a 626 number.
- Please pickup calls around the time of your 任命 in case it is your counselor 打电话给你.
- If the counselor does not reach you, the counselor will leave a voicemail if a message 选项可用.
- 如果我们想念你,请访问 虚拟支持中心 再一次。.
- Please wait a few minutes, in case the counselor is running late from a previous 任命.
Help Booking 你r 表达咨询 Appointment in PCC连接
Watch How to Book an Appointment in PCC连接
Tips to Troubleshoot Errors When Booking an Appointment
If you receive an error while booking an 任命 in PCC连接, it may be one 下列原因之一:
- If no 任命s are found, this means all 任命s have been booked by other 学生. 请明天再来看看. We release new 任命s M-F (up to 2 weeks 提前).
- Expired session error, this means your PCC连接 session has timed out. 尝试一些
在这些解决方案中:
- Log out and log back into LancerPoint to access PCC连接 再一次。.
- 清除网页浏览器中的cookies.
- Open "New Incognito Window" within a Chrome browser, 登录PCC连接 and paste your 任命 link this this window.
- 你 do not have access to PCC连接 since you are not a current PCC student. 你 may still get assistance from 咨询师 via email by submitting an 在线咨询查询 (use the prospective student online counseling form).
If you tried #1 and #2 above and still cannot access 表达咨询 任命s 在PCC连接中,请连接到 虚拟支持中心,你的 成功的教练,或者我们的咨询服务台 (左) 寻求帮助.
已经有一个明确的咨询转介?
If you already have an 表达咨询 referral from 虚拟支持中心,你的 成功的教练, or from our 咨询 front counter, you may book your 任命 in PCC连接.